My journey to becoming a designer started in customer support. I learned the importance of understanding the customer's needs and providing personalized solutions. I have honed my ability to empathize with users and anticipate their pain points, which is crucial in designing successful user experiences.

My expertise in assisting users with onboarding, payment and hardware issues, and overall troubleshooting has helped me understand user flows and frustrations. With my knowledge I want to create intuitive designs to provide a positive customer experience.